Sauna T’s and C’s

Waiver & Right to Refuse Use

You will tick the box before booking as a waiver that you have read and understood this guidance.

You accept full responsibility for the care and supervision of your child.

Staff reserve the right to end a session early if a child’s health or safety (or that of others) is compromised.

No refund will be offered if a session is ended for health and safety reasons.

Booking Rules

  • Children may attend private sessions only.
  • 1:1 adult-to-child ratio for all children under 16
  • Only one child aged 5 per booking.
  • No children under 5 years of age to use the facilities.

Visit Rules

  • For insurance reasons, children are not permitted to use cold-water showers.
  • Cooling water will be provided for splashing the face and body.
  • Children must be accompanied at all times on site.
  • The site is rural and car parking areas may be busy at times.
  • Children must not run inside the sauna or changing areas.
  • Children are not permitted to add water to the heater due to the risk of scalding steam.
  • If any signs of discomfort are observed, the child and supervising adult must leave the sauna immediately.
  • Please do not bring children with a fever, infection, or illness.

Recommendations for a Safe & Enjoyable Visit.

  • Encourage children to cool down regularly by stepping outside and splashing water on the face and body.
  • Small children may sit in the cooling water bath provided.
  • Children should drink plenty of water or juice during the session.
  • First-time sessions should be limited to 2–5 minutes, with frequent breaks.
  • Time can be gradually increased over future visits.
  • Children should sit on lower benches, away from the heater.
  • Sauna hats are recommended to reduce the risk of overheating.

Sauna bathing with children can be a calm, bonding, and restorative experience when approached gently and safely. Thank you for helping us keep Cwt Tân a Rhew Famau a safe and welcoming space for everyone.

Cancelling your sauna session

If you need to cancel your session with more than 48h notice, we will refund you the session minus a handling fee of 5% of the total cost, or issue a voucher of the full amount valid for 1 year.

Rescheduling your sauna session

  • More than 48h notice: no extra cost
  • Less than 48h/more than 24h notice: We offer to reschedule within 14 days, or, if your seats get booked, a voucher valid for 1 year.
  • <24h notice: We regret that we can’t offer to reschedule or refund you.

​Bad Weather

If conditions are safe for us to operate, we will stay open during bad weather. If there is a weather warning issued by the MetOffice for our sauna sites and you feel uncomfortable traveling to us, we will accept a cancellation notice at the latest by 4pm the day before and issue a voucher of the full amount valid for 1 year. If weather is below freezing then access to the shower will be unavailable. Buckets of water and watering cans will be available for use along with the cold bath.

If the sauna is not operating ​

If we need to cancel your session due to unforeseen circumstances (e.g. staff illness, weather conditions making it unsafe to operate etc.), we will give you a full refund to the original payment method used.

How to proceed

If you wish to cancel or reschedule, please email us via contact  with your booking details (Full name, e-mail address, date/time) and your preferred option for refund, voucher or rescheduling. We are monitoring our emails from 9am-5pm.

Please note that we cannot accept cancellations via social media.

Health & Safety Guidance

Your safety and comfort are our priority. Please read the following guidance carefully before using the sauna and cold bath.

Before Your Session

  • Do not use the sauna or cold bath if you feel unwell.
  • Avoid alcohol before and during your session.
  • Stay hydrated – drink water before, during, and after use.
  • Remove jewellery as metal can become hot.
  • Always shower before entering the sauna or cold bath.

Sauna Use

  • Limit sauna sessions to 10–15 minutes at a time.
  • Sit on a towel at all times.
  • Leave immediately if you feel dizzy, light-headed, or uncomfortable.
  • Do not touch the heater or temperature controls.
  • Children must be supervised at all times.

Cold Bath Use

  • Enter the cold bath slowly and carefully.
  • Keep immersion short, especially if you are new to cold exposure.
  • Exit immediately if you feel faint, numb, or unwell 
  • Never submerge your head or hold your breath.
  • Dry off and warm up fully after use.
  • Children are NOT permitted to pour water on the fire, adults only.

Alternating Heat & Cold

  • Rest between sauna and cold sessions.
  • Listen to your body – there’s no pressure to complete multiple rounds.
  • Warm up fully after your final cold immersion.

Important Medical Advice

Please do not use the sauna or cold bath without medical advice if you:

  • Are pregnant.
  • Have heart conditions, circulatory issues, or respiratory conditions.
  • Have epilepsy, low blood pressure, or are prone to fainting.

General Safety

  • Use facilities at your own risk
  • The sauna and cold bath are unsupervised.
  • Slips may occur – surfaces can be wet.
  • Follow all on-site signage and staff instructions.
  • By using the sauna and cold bath, you confirm that you understand and accept this guidance.